Privacy Policy
How we collect, use, keep and protect your information.
Last Updated: October 12, 2026
PilatesRetreat.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pilatesretreat.com, book classes, or interact with our services (collectively, the "Site").
Please read this policy carefully. If you do not agree with the terms, please do not use the Site.
1. Information We Collect
Personal Information
- Contact details: Name, email address, phone number, mailing address
- Account information: Username, password, booking history
- Payment information: Processed securely through third-party providers (we do not store full credit card details)
- Health/fitness information: Class preferences, injuries, or other details you voluntarily provide
Usage and Technical Data
- IP address, browser type, device information, operating system
- Pages visited, time spent on the Site, referral sources
- Cookies and similar tracking technologies
2. How We Collect Your Information
- Directly from you when you create an account, book a class, fill out forms, or contact us
- Automatically through cookies, server logs, and analytics tools
- From third parties such as scheduling platforms (e.g., Mariana Tek / Xplor) or payment processors
3. How We Use Your Information
We use your information to:
- Provide and manage your bookings and account
- Process payments and send receipts
- Communicate with you about classes, promotions, or important updates
- Improve our website and services through analytics
- Personalize your experience
- Comply with legal obligations and prevent fraud
4. Sharing Your Information
We do not sell your personal information. We may share information with:
- Service providers (e.g., hosting, email, scheduling software, payment processors) who are contractually obligated to protect your data
- Professional advisors (lawyers, accountants) when necessary
- Law enforcement or government agencies when required by law
SMS and Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. We may use Google Analytics or similar tools to understand traffic and improve the Site.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Data Retention
We keep personal information only for as long as we need it to provide our services, for the purposes described in this Privacy Policy, and to meet legal, tax, accounting, and safety requirements. When we no longer need information, we delete it or remove the details that identify you. We do not keep personal information indefinitely.
| Information | How long we keep it |
|---|---|
| Account and booking information (name, contact details, booking and visit history) | While your account is active, and for up to 3 years after your last activity. Then it is deleted or made anonymous. |
| Signed waivers and health or fitness information you provide (such as injuries or class preferences) | While you are a client, and for up to 7 years after your last visit so we can respond to any claims. |
| Payment and transaction records | Card payments are processed by third-party providers and we do not store full card numbers. We keep receipts and transaction records for 7 years for tax and accounting purposes. |
| Text message (SMS) opt-in and consent records | While you are subscribed, and for 4 years after you opt out, as proof of your consent. |
| Email and marketing preferences | Until you unsubscribe. We then keep your email address on a do-not-contact list so we do not message you again. |
| Messages you send through our contact forms or email | Up to 24 months, then deleted. |
| Website usage data (analytics and server logs) | Up to 14 months, then deleted or combined into reports that do not identify you. |
| Backup copies | Up to 35 days after information is deleted from our live systems. |
You can ask us to delete your information sooner by contacting us at the email address below. We respond within 30 days and delete it unless the law requires us to keep it.
8. Your Rights and Choices
Depending on your location, you may have the right to access, correct, or delete your personal information, opt out of certain data processing, or withdraw consent. To exercise these rights, contact us using the information below.
9. Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. International Users
If you are accessing the Site from outside the United States, your information may be transferred to, stored, and processed in the United States.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: notifications@intellias.net or privacy@pilatesretreat.com
Mailing Address:
Pilates Retreat
PO Box 1269
Allen, TX 75013